Network Operations Center Manager

Location: Montreal, Quebec, Canada
Date Posted: 03-09-2018
Responsibilities:
  • Responsible for the coaching, mentoring and management of employees on assigned shift for the LiveOps Group
  • Manage priorities of daily activities as it relates to monitoring the status of cloud-based systems
  • Manage the activities of the LiveOps staff
  • Manage performance-based metrics and accountability
  • Help staff with troubleshooting and resolving escalated issues
  • Document in a thorough and accurate manner
  • Meet with customers to ensure high levels of customer satisfaction
Requirements:
  • Bachelor’s degree or Diploma
  • 3+ years of direct supervisory experience in a NOC enviroment
  • 6+ years of experience working in the customer support industry in a technical capacity
  • 5+ years of working experience in a mission-critical, 24x7 environment in the SaaS industry
  • Experience interviewing, hiring and training employees
  • Experience with planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Excellent verbal and written communication skills
Duration:  Permanent 
 
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