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Applications Support Engineer

Ottawa, ON
Looking for your next opportunity?! Our Client is currently looking for an Applications Support Engineer to join their team in Ottawa! If you are looking for a new challenge, professional growth and fulfil the following qualifications, this is a role for you! RESPONSIBILITIES: Performs complex problem solving and assistance on diverse software applications. Provide technical support responding to internal users. Work on escalations and critical incidents collaborating with frontline support, development, QA, product teams and sales teams to obtain the best possible outcome of the issue for the customer and the organization. Investigate and report problems found on production environment, work closely with QA and development teams to improve the product and to ensure it continues to satisfy customer needs. Contribute to the development and sharing of knowledge. Maintain thorough and accurate documentation of cases. Work rotating schedule including weekends, evening and possibly night shifts. QUALIFICATIONS: Technical degree/diploma preferred or qualified by experience. Previous experience in technical role (Technical Support, Customer Support) preferred. Strong analytical skill. Effective listening, and ability to communicate professionally both verbally and written in English (intermediate level and higher). Understanding of networking terms, concepts and protocols. Proficient in reading logs from various systems. Proficient in creating SQL queries for debugging purposes. Proficient in using APIs. Knowledge and experience in the following areas: Windows and Linux environments, MS Exchange, MS SQL. Ability and willingness to be reachable on call during nights for critical incidents when you are a night duty person. DURATION:  6 months NewFound Recruiting is a Canadian professional services company, headquartered in Ottawa, Ontario and is one of Canada’s leaders in Professional Staffing and Recruiting. Currently, NewFound Recruiting is servicing clients across Canada, having established relationships in Ontario (Toronto and Ottawa), Alberta, British Columbia, Quebec, and Newfoundland. By applying innovative techniques, we match the right candidate with the right position. Our 20 years of industry experience gives you the assurance that we will provide the right answers to your difficult questions.

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