Looking for your next opportunity?! Our Client is currently looking for a VP of Operations to join their team in Ottawa! If you are looking for a new challenge, professional growth and fulfil the following qualifications, this is a role for you!
Define and develop business fulfilment processes
Oversee quality management procedures
Partner with internal teams to manage highest quality client experience
Oversee customer support team and ensure SLA's are met
Strong Project Management experience, understanding of processes and tools required for a PM organization
Strong Customer Support experience, managing SLAs, Response Times, and Escalation Processes
Excellent QMS knowledge
15 years experience in Operations Management/Project Management with 7 year in a management role
Strong background with mission critical operations projects
Bilingualism considered a strong asset
NewFound Recruiting is a Canadian professional services company, headquartered in Ottawa, Ontario and is one of Canada’s leaders in Professional Staffing and Recruiting. Currently, NewFound Recruiting is servicing clients across Canada, having established relationships in Ontario (Toronto and Ottawa), Alberta, British Columbia, Quebec, and Newfoundland. By applying innovative techniques, we match the right candidate with the right position. Our 20 years of industry experience gives you the assurance that we will provide the right answers to your difficult questions.