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Customer Service Technician - Tier 2

Gatineau, Quebec, Canada
Looking for your next opportunity?! Our Client is currently looking for a Customer Support Technician - Tier 2 to join their team! If you are looking for a new challenge, professional growth and fulfil the following qualifications, this is a role for you!   RESPONSIBILITIES: Provide Tier 2 level support to clients Troubleshoot complex technical support issues Provide expertise level support with VoIP, SIP, Network, IP based call delivery issues, and ALI and PSAP data delivery Resolve escalated ticket requests and act as a resource for NOC technicians Develop and administer processes related to incident and disaster recovery Required to serve in an on-call rotational schedule for 24x7 escalation support QUALIFICATIONS: Electronic Technician/Telecommunication Technician diploma or equivalent education/experience Must be available for rotational schedule (day, evening, night, weekend) Strong knowledge in IP Networking, VoIP, and Telephony Networking basics experience in domains, active directory, DHCP, DNS is requiredFamiliarity with networks, switches, routers, ASA, (SNMP, Syslog Research, troubleshooting) Hands on experience with LAN’s, WAN’s and CISCO switches, as well as knowledge of Wire Shark, traces, remote access, etc. is highly desired DURATION: Permanent   NewFound Recruiting is a Canadian professional services company, headquartered in Ottawa, Ontario and is one of Canada’s leaders in Professional Staffing and Recruiting.  Currently, NewFound Recruiting is servicing clients across Canada, having established relationships in Ontario (Toronto and Ottawa), Alberta, British Columbia, Quebec, and Newfoundland.  By applying innovative techniques, we match the right candidate with the right position.  Our 20 years of industry experience gives you the assurance that we will provide the right answers to your difficult questions.

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