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Billing Customer Care Specialist

Mount Pearl, Newfoundland

RESPONSIBILITIES:

  • Triage billing enquiries for timely identification of correct resolver group
  • Analyze, resolve, and respond to billing enquiries within agreed SLAs
  • Retrieve data from multiple sources in varying formats to perform analysis
  • Responsible for all customer billing cases, including the coordination of tasks assigned to cross functional teams 
  • Liaise with customers, and manage customer cases in line with SLAs and perform regular monitoring and follow-up
  • providing regular updates and/or appropriate actions  
  • Escalate relevant items to appropriate levels in a timely manner to support SLAs
  • Validation and quantification of credit note requests related to billing services

QUALIFICATIONS:

  • Deep understanding of customer service and a customer first mentality
  • Clear and concise verbal and written communication skills; ability to communicate with customers in a professional manner
  • Problem solving and critical thinking skills
  • Aptitude for working with data in an analytical way
  • Organization, time management, and follow-up skills to effectively manage multiple, often competing, priority items
  • Strong communication skills to effectively request and summarize information
  • Strong, confident interpersonal skills to resolve situations involving conflict and/or uncertainty

DURATION:

  • 6-9 Months

NewFound Recruiting is a Canadian professional services company, headquartered in Ottawa, Ontario and is one of Canada’s leaders in Professional Staffing and Recruiting. Currently, NewFound Recruiting is servicing clients across Canada, having established relationships in Ontario (Toronto and Ottawa), Alberta, British Columbia, Quebec, and Newfoundland. By applying innovative techniques, we match the right candidate with the right position. Our 20 years of industry experience gives you the assurance that we will provide the right answers to your difficult questions.

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