Assist clients in connecting to virtual meetings using their devices (laptops and/or smartphones) in GAC boardrooms;
Ensure any client requests are completed to the clients' satisfaction;
Possess very strong skills in client service and client relations as the workload can be heavy and clients are often faced with difficult and very limiting situations. These need to be treated with the utmost courtesy, understanding and efficiency;
Knowledge of and be able to provide user coaching and support for office automation tools such as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet Browsers, Microsoft Outlook, MS365, MS Teams, etc.;
Entering the information related to these incidents/requests into the departmental incident and problem tracking systems (BMC Remedy), which includes properly documenting and escalating problems to higher levels within the support structure of the organization if they cannot resolve them with their knowledge, experience and provided tools within a timely manner.
May be required to do basic troubleshooting and documentation of hardware and software related problems associated with various Departmental mobility tools such as laptops, remote connections/network access, and virtual private networks;
Knowledge of and be able to coach clients on how to use smartphones, I.e. iPhone, Android devices;
Minimum of six (6) months of experience as a Junior Computer Application Support Consultant.
Minimum six (6) months experience troubleshooting computer equipment in an office environment within the last five years.
Minimum six (6) months experience using and troubleshooting web/video conferencing platforms such as MS Teams, WebEx, Zoom, or Skype in an office environment within the last five years.
Minimum six (6) months experience in person, not supporting remotely, Smartphone support or coaching in an office environment within the last five years.
minimum six (6) months experience using and troubleshooting an MS365 product in an office environment within the last five years.