- Resolve incidents related to laptops, tablets, workstations, applications, networked and local peripherals
- Document incidents resolution according to established standards
- Perform incident troubleshooting are per work instructions
- Understand and follow workplace technology incident management processes.
- Minimum of 2 years experience in the last 5 years in Help Desk or Desk side support
- Experience providing support for windows, active directory and ITSM.
- Bilingual Preferred
- Government Secret Clearance
NewFound Recruiting is a Canadian professional services company, headquartered in Ottawa, Ontario and is one of Canada’s leaders in Professional Staffing and Recruiting. Currently, NewFound Recruiting is servicing clients across Canada, having established relationships in Ontario (Toronto and Ottawa), Alberta, British Columbia, Quebec, and Newfoundland. By applying innovative techniques, we match the right candidate with the right position. Our 20 years of industry experience gives you the assurance that we will provide the right answers to your difficult questions.