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Service Desk Specialist

ottawa, Ontario

RESPONSIBILITIES:

  • Resolve incidents related to laptops, tablets, workstations, applications, networked and local peripherals
  • Document incidents resolution according to established standards
  • Perform incident troubleshooting are per work instructions
  • Understand and follow workplace technology incident management processes.

QUALIFICATIONS:

  • Minimum of 2 years experience in the last 5 years in Help Desk or Desk side support
  • Experience providing support for windows, active directory and ITSM.
  • Bilingual 
  • Government Secret Clearance

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