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Service Desk Specialistottawa, Ontario
- Resolve incidents related to laptops, tablets, workstations, applications, networked and local peripherals
- Document incidents resolution according to established standards
- Perform incident troubleshooting are per work instructions
- Understand and follow workplace technology incident management processes.
- Minimum of 2 years experience in the last 5 years in Help Desk or Desk side support
- Experience providing support for windows, active directory and ITSM.
- Government Secret Clearance