RESPONSIBILITIES:

• Resolve incidents related to laptops, tablets, workstations, applications, networked and local peripherals
• Document incidents resolution according to established standards
• Perform incident troubleshooting are per work instructions
• Understand and follow workplace technology incident management processes.

QUALIFICATIONS:

• Minimum of 2 years experience in the last 5 years in Help Desk or Desk side support
• Experience providing support for windows, active directory and ITSM.
• Bilingual 
• Government Secret Clearance