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BMC Systems Analyst

Ottawa
Our government client is looking for a System Analyst with deep knowledge of the BMC-ITSM tool suite on a large-scale project. RESPONSIBILITIES Implement applications to support projects, departments, organizations or corporate services; Translate business requirements into systems design and technical specifications; Analyze and recommend alternatives and options for technical solutions. Analyze business requirements, perform feasibility studies, provide costing estimates for options analysis, data mapping, and produce the required functional and technical specifications or process re-engineering recommendations; Provide system expertise (BMC-Remedy) to both functional and technical teams to ensure effective integration of solutions across the application(s); and Provide application support (in BMC-Remedy) to end-users by troubleshooting and correcting issues, providing training, and reporting to management. QUALIFICATIONS 5+ years of experience working as a Systems Analyst with BMC-ITSM tool suite, in particular BMC-Remedy Previous experience working on government projects, Secret-level clearance is required ITSM Remedy Software Installation ITSM Remedy Module Configuration DWP, Smart IT Smart Reporting ITIL certification BMC certifications DURATION:  6 months + extension
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