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Business Analyst

Ottawa
RESPONSIBILITIES Participate in project management activities (e.g. SCRUMs) and perform as SCRUM Master when requested by Contractor PM; Lead requirements gathering and refinement and development of detailed requirements; Work with business sponsors very early in system development to define ITSM end-user roles and permission sets for system; Facilitate and co-lead business functionality prototyping sessions with ITSM Tool specialists (especially customer-facing sessions); Establish acceptance test criteria with customer; Participate in definition of ITSM Tool related UAT and PROD sanity tests; Ensure traceability of requirements to sprint “releases”; Organize internal meetings and coordinate communications with stakeholders regarding development and test tasks; Perform business analyses of functional requirements to identify information, procedure, and decision flows Evaluate existing procedures and methods, identify and document items such as database QUALIFICATIONS: 10+ years of proven functional skills working on a variety full life-cycle Remedy / ITSM projects University degree or College diploma Experience working with BMC Remedy System, ITSM Suite ITIL v3 or ITIL mastery highly desirable A valid Secret or enhanced level security clearance  Good communication skills, strong ability to manage competing influences (i.e. mediate and critically analyze input, not just modify work based on comments to avoid scope change, etc.) and familiarity with DevOps/Agile approaches are important. Familiarity with JIRA would be an asset  
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