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Bilingual Service Desk (eng/fr)

Regina
RESPONSIBILITIES: End-to-end management of incidents, major incidents, problems, and changes while meeting established SLAs (Service Level Agreements) Information gathering and escalation of complex issues to senior technicians Following processes to troubleshoot, resolve, triage, or escalate issues or problems Hardware and software rollout activities. Develop and maintain internal and external documentation   QUALIFICATIONS: Knowledge of the use, operation and support of hardware and software, and how to diagnose and remedy related problems. Demonstrated ability to support microcomputer hardware/software, electronic input/output and equipment. Good interpersonal, public relations and oral communication skills. Diploma related to computer hardware/software or equivalent combination of education, experience and training. Knowledge of the use, operation and support of hardware and software, and how to diagnose and remedy related problems. Demonstrated ability to support microcomputer hardware/software, electronic input/output and equipment. Good communication skills. Availability to provide 24/7 on-call support and work during various shifts. Eligible for Reliability Security Clearance for the Federal Government of Canada.    DURATION: Permanent
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