Provide support and assistance to end-users.
Monitor types and frequencies of problems and make recommendations on potential improvements.
Routine installation and maintenance of personal computers, LAN hardware, telephones, and network equipment as required.
Routine installation and configuration of desktop applications, software, and subsequent updates as required.
Develop and maintain systems documentation of in-house procedures.
2+ Years of experience in help desk support, assisting users to maximize the benefits of installed software.
Experience diagnosing results and fixing configuration faults in both hardware and software
Solid knowledge of network and systems devices.
Good communication skills.