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Technical Business Analyst

Ottawa, Ontario

The qualified candidate will have the following skills and experience:

· Evaluating existing procedures and methods, identify and document items such as database content, structure, application subsystems.
· Define and document interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems.
· Develop a testing strategy and plan
· Establish acceptance test criteria with client.
· 5 years of Implementation of ITSM Tool. i.e. HP Service Manager 9
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