The qualified candidate will have the following skills and experience:
· Evaluating existing procedures and methods, identify and document items such as database content, structure, application subsystems.
· Define and document interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems.
· Develop a testing strategy and plan
· Establish acceptance test criteria with client.
· 5 years of Implementation of ITSM Tool. i.e. HP Service Manager 9